Cancel your subscription, or close a free account

Cancel a paid subscription (self-serve)

1. Log in to Lome as the account owner.
2. Go to Settings → Billing. This opens your secure billing portal.
3. Click Cancel subscription (or Cancel plan) and confirm.

Your plan stays active until the end of the period you already paid for. After that the account moves to the free plan. Nothing is deleted — see Will my data be restored if I resubscribe?

You can also update your card, change between monthly and yearly, and download invoices in the same portal.

Important: cancel before your renewal date

Subscriptions renew automatically — monthly or yearly, whichever you chose — and renewals are not refunded automatically, so cancel before the renewal date. If you were charged for a renewal you were not expecting, write to us and ask — see Charged for a renewal you did not expect? Here is what happens.

Only the account owner can cancel

Admins and co-hosts do not see Billing. If the owner has left your organization, email support@withlome.com from an address on the account with the owner's email, and we will help you take over the account.

Close or delete a free account

There is no delete button yet. Email support@withlome.com from the account's email address and say "please delete my account". We delete the login, the account, its events and contacts, and reply to confirm. Sign-ups you made on other people's events are not affected.

Free accounts are never charged, so if you only want to stop emails, you can also just stop using the account or unsubscribe from the emails.