Troubleshooting Login Email Delivery Issues

Having trouble receiving login codes via email? Don't worry – this is a common issue that's usually easy to fix! Lome uses a third-party email service to deliver login codes, and sometimes emails can get blocked or suppressed due to previous delivery issues.

Common Causes of Missing Login Emails

The most frequent reason you're not receiving login codes is bounce suppression. This happens when:

  • Your email previously bounced (failed to deliver)
  • Our email system automatically stops sending to that address to protect delivery rates
  • You won't receive any emails from Lome until the suppression is removed

Steps to Resolve Email Delivery Issues

Step 1: Check Your Email Settings

  1. Look in your spam/junk folder for emails from Lome
  2. Check if your email provider has blocked emails from our domain
  3. Add Lome's email addresses to your safe sender list

Step 2: Contact Support for Bounce Suppression

If you still don't receive login codes after checking your email settings:

  1. Email our support team and mention you're not receiving login codes
  2. Include the email address associated with your Lome account
  3. Our team will check our third-party email provider's logs for bounces
  4. If we find your email is suppressed, we'll remove the suppression immediately
  5. Try logging in again after we confirm the suppression is removed

Step 3: Try an Alternative Email

If you need immediate access to your account:

  1. Contact support from a different email address
  2. We can help update your account email or provide alternative access
  3. This is especially helpful if your primary email continues having delivery issues

Frequently Asked Questions

How long does it take to remove email suppression?

Once our support team removes the suppression, you should be able to receive emails immediately. Try logging in right after we confirm the removal.

Why do emails bounce in the first place?

Emails can bounce due to temporary server issues, full inboxes, or changes to your email provider's security settings. It's usually not something you did wrong!

Can I prevent this from happening again?

Add our email addresses to your contacts and safe sender list. Also, try to keep your inbox from getting completely full, as this can cause bounces.

What if I still can't receive emails after suppression removal?

Contact us again! Sometimes there are additional email provider restrictions we can help you work through, or we can arrange an alternative way to access your account.