How to Report Spam or Unwanted Emails

We want to help you manage unwanted emails and maintain a safe, trusted platform for all our users. If you've received spam or promotional emails that appear to be related to Lome, this guide will help you report them and get the assistance you need.

Types of Unwanted Emails

There are different types of emails you might want to stop receiving:

  • Event or community messages from Lome organizations: These are legitimate emails from churches, schools, or community groups using Lome
  • Promotional spam: Unsolicited marketing emails that may falsely appear to be from Lome
  • Lome platform updates: Official communications from our team about your account or platform changes

Unsubscribing from Event or Community Messages

If you want to stop receiving messages related to a specific Lome event or community, you'll need to contact the host of that community directly. These messages are sent by the organizations using our platform, not by Lome itself.

  1. Look for the organization's contact information in the original email
  2. Reply to the email asking to be removed from their mailing list
  3. Contact the church, school, or community organization through their website or phone

Reporting Spam or Suspicious Emails

If you've received promotional spam or suspicious emails that falsely claim to be from Lome, please report them to us immediately:

  1. Forward the entire suspicious email to support@withlome.com
  2. Include "SPAM REPORT" in the subject line
  3. Add a brief note explaining why you believe it's spam
  4. Don't click any links or download attachments from suspicious emails

Our team will investigate and take appropriate action to protect our community.

Managing Lome Platform Emails

To adjust your official Lome account email preferences:

  1. Log into your Lome account at withlome.com
  2. Go to your Account Settings
  3. Update your notification preferences
  4. Contact our support team if you need help finding these settings

Frequently Asked Questions

How do I know if an email is really from Lome?

Legitimate Lome emails will come from addresses ending in @withlome.com and will relate to your actual account activity or events you've interacted with.

What if I keep getting spam after reporting it?

Continue forwarding new spam emails to our support team. We track patterns and work with email providers to block persistent spam sources.

Can Lome stop emails from organizations using your platform?

No, we cannot directly unsubscribe you from individual organizations' communications. You'll need to contact them directly as they manage their own contact lists.