How to identify and request refunds for unrecognized charges

If you've noticed a charge from Lome on your bank or credit card statement that you don't recognize, don't worry—we're here to help you sort this out quickly. This guide will walk you through identifying what the charge might be for and how to request a refund if needed.

Understanding Lome Charges

Lome subscriptions are automatically renewing based on the subscription period you originally selected—either Monthly or Yearly. This means if you signed up for a subscription and didn't cancel it, you'll continue to see charges at regular intervals.

Common reasons you might see a Lome charge:

  • You or someone at your organization signed up for a Lome subscription
  • Your free trial period ended and converted to a paid subscription
  • An automatic renewal occurred for an existing subscription
  • You registered for a paid event through a Lome form

Steps to Identify Your Charge

  1. Check with your team: Ask other staff members, volunteers, or administrators if they signed up for Lome services on behalf of your organization.
  2. Review your email: Look for confirmation emails from Lome in your inbox and spam folder. These emails will contain details about what you signed up for.
  3. Think about recent events: Consider if you registered for any church conferences, school events, or community activities that might have used Lome's platform.

How to Request a Refund

Lome generally offers refunds for unrecognized or unwanted charges. To request a refund:

  1. Email our support team at support@withlome.com
  2. Include the following information:
    • The date and amount of the charge
    • The last 4 digits of the card that was charged
    • A brief explanation that you don't recognize the charge
    • Whether you'd like to cancel any ongoing services
  3. Our team will respond promptly to help identify the charge and process your refund if appropriate

Preventing Future Unrecognized Charges

To avoid unexpected charges in the future:

  • Always review subscription terms before signing up
  • Set calendar reminders for renewal dates
  • Keep track of free trial end dates
  • Cancel subscriptions you no longer need immediately

Frequently Asked Questions

How long does it take to process a refund?

Our support team typically responds within 24 hours, and approved refunds are processed within 3-5 business days.

Will requesting a refund automatically cancel my subscription?

Not necessarily. Be sure to specifically request cancellation in your email if you want to stop future charges.

What if I can't find any record of signing up for Lome?

Contact our support team anyway! We can help investigate the charge and determine if it's legitimate or needs to be refunded.