Adding Admins to Legacy Plan Accounts
If your organization has been using Lome for a while, your account might be on one of our legacy plans. These older plans have special requirements when it comes to adding additional administrators to your account.
Understanding Legacy Plan Limitations
Legacy plans (like the $36 annual Engage plan) were designed differently than our current offerings. While these plans do support multiple admins, the feature needs to be manually activated by our support team before you can add additional administrators.
Important: Most legacy plans allow for up to two total admins (the original account owner plus one additional admin).
How to Add Admins to Your Legacy Account
- Contact Lome Support - Send an email to our support team explaining that you'd like to add an admin to your legacy plan account.
- Provide the email address - Include the email address of the person you want to make an admin. This person must not already have a Lome account under that address — Lome cannot attach one email address to two accounts.
- Wait for backend activation - Our team will enable the admin feature for your account manually.
- Add your admin - Once activated, you'll be able to add the additional admin through your account settings.
What to Include in Your Support Request
When contacting support, please include:
- Your organization name and account email
- Confirmation that you're on a legacy plan
- The email address of the person you want to add as an admin
- Confirmation that this person does not already have their own Lome account under that address
Frequently Asked Questions
How do I know if I'm on a legacy plan?
If you've been using Lome for several years or pay $36 annually for an Engage plan, you're likely on a legacy plan. When you try to add an admin and can't find the option, this is another indicator.
Can I upgrade to a current plan instead?
Yes! You can always upgrade to one of our current plans, which include admin management features that work immediately without backend activation.
How long does backend activation take?
Our support team typically handles these requests within one business day.
What if the person I want to add already has a Lome account?
Then that address cannot be added as an admin as it stands. Either invite them on a second email address — they keep their own account and switch between the two by logging out and back in — or ask us to move them across, which deletes their existing account including any sign-ups on it. Adding them as a co-host instead avoids the problem entirely.