Will My Data Be Restored If I Resubscribe After Canceling?
We understand that subscription needs can change, and you might need to cancel your Lome subscription temporarily. The good news is that your valuable event data and organization information are safe with us!
What Happens to My Data When I Cancel?
When you cancel your paid Lome subscription, we don't immediately delete your data. Instead, we securely store your:
- Previous events and sign-up information
- Organization settings and customizations
- Member and volunteer data
- Form templates and configurations
This means you can take a break from your subscription without worrying about losing years of valuable information.
Resubscribing and Data Restoration
In most cases, your data will be fully restored when you resubscribe to a paid account. Once you restart your subscription, you'll regain complete access to all your historical data, including past events, sign-ups, and organizational settings.
To resubscribe:
- Log into your Lome account
- Navigate to your account settings or billing section
- Select your preferred subscription plan
- Complete the payment process
- Your data should be immediately accessible
Need Help with Account Changes?
If you're considering downgrading to a free account instead of canceling completely, or if you need assistance with any subscription changes, please contact our support team. We're here to help you find the best solution for your organization's needs and ensure a smooth transition.
Our support team can also assist if you encounter any issues accessing your restored data after resubscribing.
Frequently Asked Questions
How long do you keep my data after I cancel?
We retain your data to ensure it can be restored when you resubscribe. For specific details about our data retention timeline, please contact support.
Will all my previous events and sign-ups be available?
Yes, in most cases all your historical event data and sign-up information will be fully restored when you reactivate your paid subscription.
What if I want to downgrade instead of cancel completely?
We offer different subscription tiers, including a free account option. Contact our support team to discuss which plan might work best for your current needs.
What should I do if my data doesn't appear after resubscribing?
If you don't see your previous data immediately after resubscribing, please reach out to our support team right away. We'll help ensure everything is properly restored.