Reminders for guests: when they go out and how to change them

Lome sends each guest one automatic reminder before the date they signed up for.

Turn reminders on and choose the timing

1. Open your sign-up and click Edit.
2. Click Settings.
3. Under Notifications, find Reminders.
4. Turn it on and choose how many days before the event the reminder is sent (for example, 3 days before).
5. Save.

Reminders require a date on the event. If your event has no date, the Reminders option does not appear.

Who receives it, and how

• Everyone who signed up with an email address gets an email.
• Guests who signed up with only a phone number get a text message, on plans that include text messaging.
• Guests who gave both get an email unless they set a text preference in their own Lome contact settings.

Multi-date sign-ups

For a sign-up with several dates, the reminder goes out before each date a guest signed up for, using the same number of days you chose.

Can I send a second reminder?

Not automatically — there is one scheduled reminder per sign-up. To nudge people again (for example, the day before), send a message from the sign-up: open it, click Edit → Results, then Send a Message, and write to everyone who signed up. Many hosts use one automatic reminder a few days out plus a manual message the day before.

A guest says they did not get a reminder

Check, in this order:

1. Reminders is on in Settings → Notifications, and the number of days is set.
2. The guest signed up before the reminder time. Someone who signs up 2 days before an event with a 3-day reminder has already passed the send time, so no reminder goes out.
3. The guest signed up with a valid email or phone number. Look at their entry under Results.
4. Ask them to check spam or junk. Reminders come from support@withlome.com.

If all four check out and the reminder still did not arrive, email support@withlome.com with the event link and the guest's email address. We can see whether the reminder was queued and sent.