Billing Settings and History

View Your Current Plan Details

To see what Lome plan you're currently subscribed to:

  1. Go to https://grow.withlome.com/settings/billing
  2. Your current plan name and details will be displayed at the top of the billing page
  3. You'll also see your billing cycle (monthly or annual) and next billing date

Billing Settings Overview

Visit https://grow.withlome.com/settings/billing for all matters related to your Lome subscription including:

  • Invoice and receipt history
  • View your current plan
  • Update or edit your credit card or method of payment
  • Edit your billing information
  • Upgrade your subscription plan
  • Downgrade your subscription plan
  • Cancel your subscription plan

Payment Method Management

Removing Saved Payment Methods

If you need to remove your saved payment card details from your account:

  1. Go to your billing settings at https://grow.withlome.com/settings/billing
  2. Locate the payment method section
  3. Click on the payment method you want to remove
  4. Select "Delete" or "Remove" to permanently delete the card details

Note: This is especially helpful when transferring account ownership to new team members or when you no longer need to manage payments for your organization.

Subscription Upgrade Troubleshooting

Stripe Payment Issues During Upgrades

If Stripe payment options aren't loading when you try to upgrade your plan:

  1. Try refreshing your browser page
  2. Clear your browser cache and cookies
  3. Try using a different browser or incognito/private mode
  4. Check if you have any browser extensions blocking payment processing
  5. If the issue persists, contact our support team for assistance with completing your upgrade

Plan Upgrades Reverting After Success

If your subscription upgrade appeared successful but then reverted to your old plan:

  1. Check your billing settings to confirm your current plan status
  2. Verify in your payment method or bank account that the payment was actually processed
  3. Look for any error emails from Lome or your payment provider
  4. Contact our support team immediately with details about when you upgraded and your payment confirmation

This issue typically occurs due to payment processing delays or technical glitches that can be resolved quickly by our team.

Payment Processed But Upgrade Not Complete

If your payment went through but your account hasn't been upgraded to the new plan:

  1. Wait up to 10 minutes for processing delays
  2. Refresh your billing settings page to check for updates
  3. Verify the payment was successful by checking your bank account or payment confirmation email
  4. If your account still shows the old plan after 10 minutes, contact support with your payment confirmation details

Our team can manually verify your payment and activate your new plan benefits right away.

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