Find your invoice or receipt
- Log in as the account owner.
- Go to Settings → Billing. Your billing portal opens.
- Under Invoice history, click any payment to view it, then Download invoice or Download receipt (PDF).
The same page lets you update your card and see your next billing date.
Only the account owner sees Billing — admins and co-hosts do not. If the owner has left your organisation, see Change your account's email, add admins, or hand the account to someone else.
Receipts are going to the wrong person
Two different emails are involved, and they are not always the same address:
| Goes to | |
|---|---|
| Renewal reminders from Lome | the account owner's email, under Settings → Contact |
| Payment receipts from our payment provider | the address recorded when the subscription was first set up |
If somebody else paid — a treasurer, a departing colleague, a committee member — the receipts follow their address, not yours. Changing Settings → Contact fixes where our reminders go, but it does not move the receipts.
To redirect receipts, email support@withlome.com from an address on the account and tell us where they should go. We change it at the payment provider, which is not something you can do from your settings. It takes a minute and we will confirm.
In the meantime you can always download past invoices and receipts yourself from the billing portal, whichever address they were emailed to.
You did not get an emailed receipt
Check the billing portal first — every payment is listed there whether or not the email arrived.
If the receipts are reaching an old colleague or a shared mailbox nobody reads, that is the case above: write to us and we will repoint them.
Payment failed
If a payment fails you will get an email from us.
Go to Settings → Billing → Update payment method. Your plan keeps working while the card is retried over the following few days. If it still has not gone through after that, the account drops to the free plan until the card is updated — nothing is deleted, and your sign-ups and responses stay where they are.
Renewal reminders
If you are on a yearly plan, we email the account owner about a week before the renewal date so it is not a surprise.
Monthly plans do not currently get that reminder. Either way, your renewal date is always visible in the billing portal, and you can cancel at any time — see Cancel your subscription.