Get Notified When People Sign Up

By default Lome emails you whenever someone signs up to your form. You can change that to a once-daily summary, or turn it off.

To change it: open your form, go to Edit → Settings, and look at Sign up notifications at the top. You have three choices — after every sign up, a once-daily summary, or off.

Testing it by signing yourself up

You can. Sign up to your own form and you will get the notification, exactly as you would for anyone else. It is the simplest way to check the setting is doing what you expect.

This changed on 2 October 2026. Before then Lome deliberately stayed silent about a host's own sign-up, on the reasoning that you already knew you had done it. In practice that meant the most natural way to test your notifications was the one way guaranteed to produce nothing, which left people believing the feature was broken when it was not. So we stopped doing it.

The same goes for anyone else signed in to your account, such as an admin: their sign-ups notify you too.

There is one deliberate exception. If you use the sign up as picker to record a response on behalf of another member of your account, that does not notify you — you are entering it yourself and already know. Adding people from Edit → Results does not send a "signed up" notification either.

If a real sign-up still produced no email

Work through these in order:

1. Check the setting. Edit → Settings → Sign up notifications. If it is on "once daily", the email arrives as a summary rather than immediately. If it is "off", nothing is sent.
2. Check which address we send to. Notifications go to the account's email address. For most accounts that is the address you log in with, under Settings → Contact. If your login address was changed later, or somebody else set the account up and paid for it, the two can differ — write to us and we will tell you exactly which address we are sending to.
3. Try signing up yourself. You will get the notification (see above), so this is a quick way to tell a delivery problem from a settings problem. If your own sign-up notifies you and someone else's did not, tell us — that is a different fault and worth looking into.
4. Search your whole mailbox, not just the inbox. Search for the name of your form, or for withlome . Notification emails are titled after who signed up, for example "Katie Koenig signed up for Morning Helpers", or "2 people signed up for Morning Helpers" when several people sign up close together.
5. Several sign-ups within a few minutes arrive as one email. If three people signed up in quick succession you may get two emails rather than three. Nothing is missing.
6. Check your junk and deleted folders, and add withlome.com  to your safe senders list.

If you have done all of that and a real third-party sign-up still produced nothing, write to us with the name of your form and roughly when the sign-up happened, and we will trace what we sent.