Adding Admins who already have a Lome Account

Admins are users on your Lome account who have almost full access to all aspects of your Lome account. Effectively Lome considers an admin to be a co-account holder on your account. Because of this, admins can not have their own personal Lome account under the same email address. Said differently, you are only able to add a person who does not already have a Lome account as an admin on your account.

If you try to invite a person who already has a Lome account to be an admin on your account you will get the following error:

"Sorry, that person already has a Lome account. If you'd like to invite them as an admin on your account, please contact us: support@withlome.com "

If you contact us, Lome support will be able to delete the user's current stand alone account (including all of their existing sign up forms) and manually add/invite them to be an admin on your account.

Alternatively, you can invite the person to be an admin a different email address. This will mean that they can maintain their existing individual account but they have two Lome accounts - one individual and one as an admin on your account. To switch between the accounts they will need to logout and log back in as desired.

You also may consider if you truly need the person to have full admin access to your account, or if you can accomplish your desired outcome by inviting the person as a Co-Host on your Sign Up Forms or one of your Communities.

Learn more about Co-Hosts:

https://support.withlome.com/article/38-add-a-cohost-to-your-community

https://support.withlome.com/article/37-add-a-cohost-to-your-sign-up-form